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Untitled Document

Untitled Document 1. Cancellation Conditions

1. The Customer has the right at any time before the beginning of utilization of services to withdraw from the Contract by written notice that becomes effective on the day of its delivery to the TA. At recission from the Contract the Customer is obliged to pay to the TA the following contractual penalties (the mentioned amount are per one (1) person regardless of the age):
a.) 32 - 29 days ....... 15% of the trip price
b.) 28 - 15 days ....... 30% of the trip price
c.) 14 - 7 days ......... 50% of the trip price
d.) 6 - 0 days ......... 100% of the trip price

2. In case of cancellation charge of one person in the double bedded room the staying person must pay extra money for a single bedded room, the same applies to occupancy of accomodation where the price is calculated for the fixed number of persons. At calculation of cancellation charges to determine the number of days, the day when the TA was informed about withdrawal from the Contract in due form, is included into calculation.
3. In case that the Customer does not begin to utilize duly ensured services for any reason or based on his own decision he does not utilize them at all or only partially , he will not be entitled to refund of the part of the trip for unutilized services.
4. In case ot the Customer´s application for change of the date or accomodation of the initial order into a new one, if the TA is able to ensure such change, it will proceed similarly as in case of cancellation of the original order applying cancellation charges according to this Article, unless agreed otherwise.
5. In case of cancellation the gift-voucher which does not contain a definite confirmed date of arrival and departure by client, then a cancellation fee in height of 10% from the total price of a prepaid gift-stay will be charged.

2. Privacy Statement

All information provided to Green Palma Agency is treated private and confidential. All information collected about you will be used lawfully (in accordance with the Data Protection Act 1998). We will not reveal, share or sell this information to any third parties.
The two reasons that we collect your information are to process your order and offer you the best possible customer service. Once we have received your information we will endeavour to our best efforts to ensure its security on our systems. We do not hold your card details after processing.
We will not e-mail you without prior consent. You may e-mail us if you would like to check the information that we hold about you. Any inaccuracies will be promptly corrected. Please use the e-mail address below for any queries over privacy.

Contact: spa@greenpalma.com

Untitled Document